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Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture
or black / white picture with
BD / DVD
No sound or distorted sound
Picture freezes momentarily
during playback
Disc cannot be played back
SD Memory Card cannot be
read
No return to start-up screen
when disc is removed
The unit does not respond to
the remote control
Buttons do not work or the
unit stops responding
The unit does not respond to
some operating commands
during playback
The unit cannot read BD /
DVD/ CD
Angle does not switch
Playback does not start when
the title is selected
The password for rating level
has been forgotten
Note
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this
manual for details on correct operations.
• Some functions are prohibited on some discs.
44
OTHERS
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- Set "HDMI Video Resolution" setting other than "Auto" or "1080p24".
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are connected
to a VCR, pictures may be distorted due to the copy right protection system.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in "Audio" menu.
- This unit does not support LPCM 192 kHz 5.1ch.
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
center to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- The format of the card does not match that accepted by this unit or the card is not
compatible.
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to playback a disc other than one with one of the Logos on
page 15.
- Wipe the dirt off the disc or replace the disc.
- The angle cannot be switched for BD / DVD which do not contain multiple angles.
In some cases multiple angles are only recorded for specific scenes.
- Check the settings in "Parental" menu.
- Enter the default password "4737", then your forgotten password will be cleared.
Solution
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