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Troubleshooting Tips and Warranty
Troubleshoot your problem by using the chart below. If the air purifier is not working properly, contact customer
service center or the nearest authorized service center.
WARNING
Problem
Appliance does not
turn on
The air purifier beeps
The air purification
is poor
Air purifier is noisy
The REPLACE FILTER
light is still illuminated
after replacing the filter
Air quality indicator
SPECIFICATIONS
• Voltage: DC 24V
• Unit Dimensions (WxDxH): 9.6" x 9.6" x 12.2"
• Net Weight: 5.5 lbs
10
Users must never troubleshoot internal components.
Possible Cause
Appliance is not plugged in
The filter needs to be replaced
The filter was not installed correctly
There is not enough clearance
around the air purifier
Air Purifier is set at a low speed setting
The filter needs to be replaced
Something may be obstructing the fan or an
object may be inside the air purifier
The plastic packaging may not have been
removed from the filter.
The filter was not installed correctly or
the filter was not reset by pressing the
REPLACE FILTER button
There is a source of pollution near the air
purifier such as someone smoking.
The air quality sensor may be clogged
with dust or other debris.
What To Do
Check that the AC Power Adapter is properly
connected to the air purifier and that the adapter is
plugged into a working outlet
Replace filter
Make sure the filter was installed properly with the
plastic bag removed. After installing the filter press
the REPLACE FILTER indicator light for 3 seconds
Make sure nothing is obstructing the
airflow around the air purifier.
Set at a higher speed setting
Replace filter
Remove any foreign object from the air purifier
Make sure the filter was installed on a firm level
surface with the plastic bag removed
Make sure the filter was installed properly with the
plastic bag removed. After installing the filter press
the REPLACE FILTER indicator light for 3 seconds
After operating the air purifier for a period of time,
the air quality indicator will turn white or blue when
the air quality is getting better.
Wipe the air quality sensor and make sure
there is no dust or debris obstructing it.
49-5000555 Rev. 1
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