How can I change the
router the camera is
connected to?
The microSD card is not
EN
recognized by the device.
Why am I not receiving
a notification when
the device detects
movement?
Illustrations are provided for information purposes only. The actual
appearance of the products may differ from the images shown.
Remove the camera from the device list in
the app or press and hold the reset button
for 8 seconds until you hear the sound. Then
reconfigure the device.
The SD card must be removed from the
device when it is switched off, otherwise
damage to the memory card and/or the
camera motherboard may result.
The process of inserting or removing the
card should be done when the camera is
disconnected from the power source.
Check the camera settings and make sure
you have enabled saving to a microSD card.
The device can support up to 128GB cards.
Make sure the card is not damaged and
supports the FAT32 format.
Recommended Internet connection value:
download: 16 mbps
upload: 16 mbps
The memory card must be a minimum of
Class 10 and be suitable for continuous
recording.
Make sure your phone and app have push
notifications enabled.