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Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Always remove the battery from the tool when troubleshooting, inspecting, maintaining, or cleaning the tool.
Problem
The chain saw does not run or does not
run continuously.
The chain saw runs, but the chain does
not rotate.
The chain brake does not engage.
The chain saw does not properly cut.
The chain oil is not lubricating properly.
The battery pack loses charge quickly.
Possible Cause
1. The battery pack is low on charge.
2. The battery pack is not fully seated.
3. The battery pack is over or under the
appropriate temperature range.
4. The battery pack has exceeded high
amperage limits.
5. There is moisture on the leads of the
battery pack.
6. The chain brake is engaged.
7. There is debris under the cover.
1. The chain is not properly seated on the
drive sprocket.
2. There is debris under the cover.
1. The chain brake is damaged.
1. The chain is not tensioned correctly.
2. The chain is dull or damaged.
3. The guide bar is bent or the grooves
are damaged.
4. The chain is installed backward.
5. The chain is not being lubricated
properly.
1. The oil level is low.
2. The oil outlet is plugged.
3. There is debris under the cover.
4. The oil channel or groove in the guide
bar is plugged.
1. The battery pack is over or under the
appropriate temperature range.
2. The chain is dull or damaged.
3. The guide bar is bent or the grooves
are damaged.
4. The machine is overloaded.
5. The chain is not being lubricated
properly.
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Corrective Action
1. Charge the battery pack.
2. Ensure that the battery pack is inserted
all the way into the housing.
3. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
4. Release the trigger, then press the
trigger switch.
5. Allow the battery pack to dry or wipe it
dry.
6. Disengage the chain brake by moving
the chain brake rearward.
7. Remove the cover and clean out any
debris.
1. Install the chain and ensure that the
links are properly seated in the drive
sprocket.
2. Remove the cover and clean out any
debris.
1. Immediately take the chain saw to a
Authorized Service Dealer.
1. Set the proper tension on the chain.
2. Replace the chain.
3. Replace the guide bar
4. Install the chain correctly.
5. Check the oil level and ensure that oil
is flowing to the chain.
1. Check the oil level.
2. Clean out debris from the oil outlet.
3. Remove the cover and clean out any
debris.
4. Clean out debris in the bar.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
2. Replace the chain.
3. Replace the guide bar
4. Apply less pressure when cutting.
5. Check the oil level and ensure that oil
is flowing to the chain.
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