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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-866-850-6662.
PROBLEM
Unit will not turn on.
The high pressure (HP)
hose will not connect/stay
connected to the spray
gun. Is this a spray gun
problem?
The unit is running but
there is no water flow.
Why is water leaking
where the high pressure
hose connects to the spray
gun?
I can't remove the lance
from the spray gun. What
should I do?
The power washer turns
on for
2 seconds, shuts off, and
will not turn back on. Do I
have a defective unit?
cih.cnhpowerequipment.com
CORRECTIVE ACTION
1. Make sure the power washer is OFF. Plug in the electrical cord to a grounded 120 volt outlet (no
electrical extension cord should be used). If the electrical cord will not plug into your outlet, your
electrical outlet is not properly grounded and should not be used. Use another electrical outlet.
2. If this did not correct the problem, try plugging into another electrical outlet and repeat the above
procedure. If it is still not working, call Customer Service. 1-866-850-6662.
1. In most cases, the spray gun is not the problem. The problem is the rubber sleeve covering the fitting
at the end of the high pressure hose. It has likely slipped up toward the metal tip. To fix: wiggle, twist
and/or pull the rubber sleeve down until the entire tip is visible plus an 1/8 in. of the metal fitting below
the tip. Now try to insert the hose tip into the spray gun. It should "click" into place and will not come
out until the hose is released by pushing in the lever on the underside of the gun. You may cut away
the end of the sleeve with a sharp knife if unable to move the sleeve down. Be careful not to cut or
puncture the hose.
1. Power should NOT be turned on until water comes through the spray gun. Doing so will damage the
motor.
2. Check the water source.
3. Eject the nozzle from the lance to determine if clog is coming from the nozzle (If nozzle is clogged, see
nozzle cleaning instructions under "Cleaning nozzles").
4. Take off the lance and just spray out of the spray gun. This will indicate if the problem is with the lance.
5. Check Garden Hose Adapter for loose connection and the filter for debris.
1. Make sure there is an o-ring at the end of the metal tip of the high pressure hose. If no o-ring is
present, the connection between the hose and spray gun will leak. O-Ring Replacement Kit (D) is
included with purchase.
1. All lances are attached and removed from the spray gun in the same manner. Insert the end of the
lance into the spray gun. Press the spray gun and lance together (about a 1/8 in.) and turn the collar of
the gun clockwise. The lance will lock in place. Remove the lance by reversing this procedure. Press
the spray gun and lance together and turn counter clockwise. The lance will slide out.
2. Hold the spray gun and lance in an upright position with the nozzle end on the floor. Push the whole
assembly straight down to loosen the connection, and then follow the removal process again. You may
also spray soapy water or a lubricant in the area where the lance connects to the spray gun.
1. When the water is connected, the accessories are assembled properly, and the power is turned on,
the power washer may turn on for 1 - 2 seconds to prime the pump. It automatically shuts off and waits
for the spray gun trigger to be pressed. When the trigger is pressed, water starts flowing through the
pump. The water sensor in the pump "senses" the moving water and automatically turns the power
washer on.
2. Turn the power off, hold in the trigger on the spray gun so that you have a steady stream of water.
While you are holding the trigger open on the spray gun, at the same time, turn the power on.
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