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4 MAINTENANCE
4.2 Trouble Shooting
Whenever there is a problem with the appliance, check if you can solve
it following the tables below. If the problem persists, please contact the
customer service.
Description
Appliance does
not start
Door can´t be
opened
Water leakage
Detergent residues
in the detergent
dispenser
Indicator or display
does not work
Abnormal noise
Error Codes
Description
Possible
cause
Door is not closed properly.
Clothes are stuck.
Safety protection
is activated.
Connections are
not tight enough.
Detergent is damp
and/or clotted.
PC board or harness have
connection problems.
Fixing bolts still in place.
Floor is not solid or level.
Reason
Door is not closed properly
Water injecting
problem while
washing
Overtime water draining
Water over ow
Others
Solution
Close the door properly and
restart.
Check the laundry.
Disconnect the power and
restart.
Check and fasten the water
inlet pipe.
Check and clean the outlet
hose.
Clean and wipe the
detergent dispenser dry.
Switch o the power and
check if the mains plug is
connected properly.
Check if the xing bolts
have been removed.
Make sure the appliance is
installed on a solid and level
oor.
Solution
Restart after the door is closed.
Check if the clothes is stuck
Check if the water pressure is
too low
Straighten the water pipe
Check if the inlet valve lter is blocked
Check if the drain hose is blocked
Restart the washer
Please try again rst, call up
service line if there are still troubles
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