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Problem
Heater is on but no flame or low
flame intensity.
Flames are frozen.
Excessive noise in the lower portion
of the heater.
"HEATER POWER" switch has been
flipped to on position, but there is no
airflow.
18 |
Cause
Flame adjusting knob is at low setting.
Loose wiring at the wall power outlet.
Loose wiring at the wall power outlet.
Flame element is not attached to the
motor.
Rotation motor is defective.
Flame element isn't seated properly.
Motor is defective.
The air inlet or air outlet is completely
blocked.
The heater system is over heated, the
temperature limit thermostat is cut off.
Fan Motor is defective.
Fan blower is balanced badly.
Solution
Set flame/log brightness to
maximum setting.
Contact a qualified electrician.
Check all wiring for loose
connections. Contact a qualified
electrician.
Contact SEI customer service
Contact SEI customer service
Contact SEI customer service
Contact SEI customer service
Move the unit and make sure to
leave adequate space around it.
Remove the blockage on or in front
of the air outlet.
Check the air inlet and outlet. Turn
off the power switch and unplug it.
Wait ten minutes, then plug it back
in and turn the heater on again.
Contact SEI customer service
Contact SEI customer service
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