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SERVICING
Company OURSSON AG expresses great apprecia-
tion to you for choosing our products. We have done
everything possible so that this meets your needs,
and the quality corresponds to the best world stan-
dards. If your OURSSON branded product will need
maintenance, please contact one of the authorized
service center (hereinafter - ASC). A complete list of
ASC and their exact addresses can be found on the
website www.oursson.com.
Warranty obligations OURSSON AG:
1. Warranty obligations OURSSON AG, provided
ASC OURSSON AG, apply only to models desig-
ned OURSSON AG for the production or supply
and sale within the country where the warranty
service is provided, purchased in this country,
certified for compliance with the standards of this
country, and also marked the with official marks of
conformity.
2. Warranty obligations OURSSON AG operate within
the law on protection of consumer rights and are
regulated by the laws of the country in which they
are provided, and only when the product is used
exclusively for personal, family or household pur-
poses. Warranty obligations OURSSON AG shall
not apply to uses of goods for business purposes
or in connection with the acquisition of goods to
meet the needs of enterprises, institutions and
organizations.
3. OURSSON AG sets for its products the following
terms of use and warranty periods:
Product name
Microwave ovens
breadmakers, induction hobs
Multicookers, kitchen
processors, electric kettles,
electric grills, hand blenders,
hand mixers, meat grinders,
blenders, toasters, airpots,
toasters, juicers, steamers,
coffee makers, choppers,
freezers, refrigerators,
automatic coffee machines
Kitchen scales
4. Warranty obligations OURSSON AG shall not apply
to the following products, if their replacement is
assumed and is not connected with disassembling
products:
• Batteries.
• Cases, straps, cords for carrying, mounting ac-
cessories, tools, documentation that came with
the product.
5. Warranty does not cover defects caused due to
violations of the rules of consumer use, storage or
transportation of the goods, actions of third parties
or force majeure, including but not limited to the
following cases:
• If the defect was a result of careless handling,
used for other purposes, violations of conditions
20
Warranty
Terms of
Period,
use, months
months
60
24
and rules of operation set forth in the instruction
manual, including as a result of exposure to high
or low temperatures, high humidity or dust, traces
of opening the device independently and/ or self-
repair, mismatch state standards for power grids,
getting liquids, insects or other foreign objects,
substances inside the device, as well as long-
term use of the product in extreme operational
modes.
• If the defect of the product was a result of unau-
thorized attempts to test the product or make any
changes in its construction or software programs,
including repair or maintenance in unauthorized
service centers.
• If the defect of the product was a result of use of
non-standard and/or low quality equipment, ac-
cessories, spare parts, batteries.
• If the defect of the product is associated with
its use in conjunction with additional equipment
(accessories), other than additional equipment
recommended by OURSSON AG for use with this
product. OURSSON AG is not responsible for the
quality of the additional equipment (accessories)
manufactured by third parties, for the quality of
its products together with such equipment, as
well as the quality of the work of the additional
equipment of OURSSON AG together with the
products of other manufacturers.
6. Product defects detected during the lifetime of the
product are eliminated by the authorized ser-
vice centers (ASC). During the warranty period,
elimination of defects is free of charge with the
presentation of the original certificate of guarantee
and documents that confirm the fact and date of the
contract of retail purchase. In the absence of such
documents, warranty period is calculated from the
date of manufacture of goods. It should be taken
into account:
• Setup and Installation (assembly, the connection,
etc.) of the product described in the documenta-
tion attached to it, does not enter the scope of
warranty OURSSON AG and can be performed
by the user as well as the specialists of most
authorized service centers on a paid basis.
• Work upon maintenance of products (cleaning
and lubricating the moving parts, replacement of
consumables and supplies, etc.) are made on a
paid basis.
7. OURSSON AG is not responsible for any dam-
age directly or indirectlycaused by their products
to people, pets, property, if it occurred as a result
ofnon-observance of the rules and conditions of use,
storage, transportation or installation of the product,
intentional or negligent actions of consumer or third
parties.
8. Under no circumstances, OURSSON AG is not
responsible for any special, incidental, indirect or
consequential loss or damage, including but not
limited to: lost profits, damages caused by interrup-
tions in the commercial, industrial or other activities,
arising from the use of or inability to use the product.
9. Due to continuous product improvement, design
elements and some technical specifications are
subject to change without prior notice from the
manufacturer.
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