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Idiomas disponibles
The remote control does not work.
• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable or satellite box remote control doesn't turn the TV on or off or adjust the volume.
• Program the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (
Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection (
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Single story
• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting
English - 16
>
Settings > General > Network > Network Status > IP Settings > DNS
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
>
Settings > General > Network > Network Status).
Multi story
>
Wireless router
Wireless repeater
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