Aquaglide LUGEWAY 20 Manual Del Usuario página 12

At Aquaglide we pride ourselves on first class customer service and brand integrity. We strive to manufacture
our products to the highest quality standards and we proudly stand behind them. Despite our best efforts,
occasionally a product may exhibit a manufacturing defect. If you believe your product has a manufacturing
defect, please submit a warranty claim and await response before making any repairs. Once a warranty claim
is submitted our staff will review your submission and deliver a prompt resolution.
It is always our primary intention to treat each customer fairly.
Commercial Products
Commercial products are those that are specifically intended, designed, and sold for commercial purposes
including independent operators, camp, or municipal use (example, a city pool). Commercial products are
normally exposed to a greater number of users and higher level of use.
Warranty Coverage – Commercial Products
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and
material failure due to manufacturing defects.
Warranty Terms
The warranty term for commercial aquapark products is (3) three years from date of purchase.
Commercial products under an approved warranty claim may be repaired or replaced, in part or entirely, at
the sole discretion of Aquaglide. Commercial products in use for more than (2) years but less than (3) years
may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide. Normal wear
should be expected on consumptive parts such as straps, handles, ropes, footsteps and D-rings. Such items
are easily repairable and may or may not be replaced under warranty depending on the cause of failure.
For consumers covered by specific protection laws and/ or regulations in country of purchase or residence,
the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such
laws and regulations including, but not limited to, these additional rights.
What is NOT Covered Under Warranty?
• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality
Warranty Claim Requirements
1. Dated proof of purchase or original invoice, for original owner.
2. High resolution photo or video showing serial number (where relevant).
3. High resolution photo or video showing entire product.
4. High resolution photos or video of defective portion of product. If leaking, show leak with and
without soapy water.
Warranty Claim Submission
In the United States, warranty claims may be submitted by end consumer or retailer at www.aquaglide.com/
warranty/. Please gather the information in claim requirements and submit warranty claim electronically.
Outside the United States please gather the information in claim requirements and submit warranty claim
through your dealer or national distributor.
Enter clear and complete information including your contact information. Once a claim is submitted our team
will make every effort to address it promptly.
Outside the United States please gather the information in claim requirements and submit warranty claim
through your dealer or national distributor.
Enter clear and complete information including your contact information. Once a claim is submitted our team
will make every effort to address it promptly.
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WARRANTY
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