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7. Do not disassemble the hearing amplifier or insert cleaning tools inside the hearing
amplifier.
8. Store the hearing amplifier in the protective case when not in use.
9. Away from direct sunlight or heat to avoid extreme temperatures.
8. PROBLEM SOLVING
PROBLEM
Amplifier does not work
Amplifier too loud
Amplifier is not loud
enough or is distorted
Intermittent sound or no
sound from the amplifier
CAUSE
Speaker / earphone
blocked
Amplifier off
Battery depleted
Start-up delay
Volume too high
Volume too low
Low battery
Speaker / earphone
blocked
Your hearing health
has changed
Thin tube/dome is
clogged with wax
Moisture in the thin
tube
Sound amplifier
EARPLUS1
POSSIBLE SOLUTION
Clean the speaker /
earphone opening
Turn on the amplifier
Recharge the amplifier
Wait a few seconds and
check again
Decrease the volume
Increasing the volume
Recharge the amplifier
Clean the speaker /
earphone opening
Contact your Hearing Care
Professional
Clean / replace thin tube
or dome
Remove moisture from the
thin tube
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