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Troubleshooting
Problem
Heating unit won't light.
Burner won't light while using a match.
Heating unit emits a lot of black smoke.
Sudden drop in gas flow.
Flame blows out easily.
Cause
Igniter pin and burner are wet.
Igniter battery is incorrectly inserted.
Igniter pin is broken.
Electrode wire is loose or disconnected.
Electrode wire is shorting between valve
and igniter pin.
No gas flow.
Regulator isn't connected securely to the
tank.
Gas flow is obstructed.
Burner ports are clogged.
Flame is obstructed at burner ports.
Regulator hose is kinked.
No gas flow.
Excess flow safety valve has been
activated.
High or gusting winds.
No gas flow.
Excess flow safety valve has been
activated.
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Solution
Dry off with a soft cloth.
Check which direction the battery is
inserted.
Contact manufacturer for a replacement
part.
Reconnect wire to the igniter box located
inside the unit behind the igniter box.
Contact manufacturer for a replacement
part.
Check that the gas tank isn't empty.
Tighten regulator connection to the gas
tank.
Check all hoses for kinks and bends.
Turn all gas flow connections off. Insert
an opened paperclip (or similar item)
into each of the burner ports to clear
them out.
Check that all burner ports are free of
any small lava rocks/pumice stones/
LavaGlass pieces.
®
Straighten hose of all bends or kinks.
Check that the gas tank isn't empty.
Turn the control knob to the 'OFF'
position.
Close the tank valve and disconnect
propane gas tank.
Turn the control knob to 'HIGH'; wait 1
minute.
Turn the control knob back to the 'OFF'
position.
Reconnect propane gas tank.
Light the fireplace as indicated in the
'Lighting the fireplace' section of the
manual.
Increase flame to 'HIGH'.
Check that the gas tank isn't empty.
See 'sudden drop in gas flow' above.
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