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Idiomas disponibles
Idiomas disponibles
13. Troubleshoot and Solution(FAQ)
Question 1: why the lock is always open when I fixed it on the door at first time?
Answer: The lock is under factory state before leaving factory, it is to ensure the user can unlock the
door any time during installation when they did not take the manual key in hand. you can power on
the lock with 4pcs AA alkaline batteries and the motor will activate to run one time, the lock will be
locked after 5 seconds.
Question 2: what kind of battery shall we use?
Answer: This lock is highly recommended to be powered on by 4pcs AA alkaline batteries, do not
mix old and new batteries or other Zn/Mn batteries!
Question 3: My door is left open, how to change the lock handle?
Answer: Standard direction for our smart lock with single latch is for right open, you can refer the
page5 to change the handle for front panel and back panel and ensure the arrow point to L.
Question 4: I changed my handle, but it can not be unlocked from outside, only can be pulled
upward to unlock.
Answer:
Important is to
ensure the arrow is adjusted and point to the
Question 5: I insert the manual key and turn but I can not unlock the door.
Answer: Please insert the manual key and turn, then press handle to unlock the door,
refer the photo below:
2
1
Question 6: how can I remote unlock my door?
Answer: One extra gateway is required for remote unlock, please refer page 20 for detail
operations, after configuration, you can press the icon on the app to remote unlock.
EN -21 support@tmezon.com
14
14.1 Introduction
This user manual will guide you through the functions and usages of our smart lock. It is
important that you follow the instructions and regard all notes that appear throughout this manual.
Consult this manual before you attempt to use this lock. If you have any questions that not answered by
this manual or on need of non-routine service, please call our customer service hotline or send FAQ to us.
L position
on the clutch!
14.3 SALES AND SERVICE TERMS
INFORMATION AND SAFETY WARNINGS:
14.2 Safety Warnings:
When reading this manual, note these icons: notes with the icon Must be read, understood and
obeyed to prevent injury or damage to the lock.
General Usage
This lock shall only be used as described in this manual.
Verify that all parts of the lock are accounted for. If any parts are missing, please contact our
service person.
Under factory default state,the lock is on always open status after you install the lock(no power on).
It means the handle is free and lock can't be locked, you shall power on the lock with batteries or
set admin and pair the lock with the APP and then the lock will be under private mode automatically.
Handle directions are reversible, please kindly follow chapter 6 to change the direction if the door
opening direction is not same with your lock. Should you have any problem, please contact our
service person.
There is protective film on the front touch panel, if there are some scratches on the film, please
remove the film if you need.
Please use 4pcs AA batteries. Do not mix old and new batteries or other Zn/Mn batteries.
Never insert objects into the lock other than batteries as described in this manual.
Verify all surfaces are flat and level before beginning installation, installation on doors or surface
with any types of deformity such as gaps or warping may cause the lock to malfunction or fail to
operate entirely.
Never apply any cleaner directly to any part of this lock. Only use clean water or mild cleaner on
a soft non-abrasive cloth when cleaning.
Potential shock warning: do not allow water or liquids to get into the lock's electric parts.
The lock must be used with TTLOCK APP. The lock will function without the APP but full functionality
may only be achieved when the APP is on use.
Please read the manual carefully before use!
Limited 1-Year Electronic Warranty Limited Lifetime Mechanical and Finish Warranty
This product comes with a 1-Year Limited Warranty on Electronic Parts and a Limited Lifetime
Mechanical and Finish Warranty against defects in materials and workmanship under normal use to
the original residential user. Proof of purchase and ownership is required for the warranty.
Any change submit to our confirmation
Any error or question in our manual or sales term, please feel free to contact with us.
It is forbidden to copy our manual and for other usage, except the authorized company and users.
For any wrong operation or installation to the user or third party, we do not responsible for the duty.
For the damage caused by anthropic factor or inevitable reason, we do not pay for the loss or
maintain for free, please check our after sale service terms.
Please do not take apart the lock if you are not technician, if necessary, please make the operations
under the guide of technician.
Notice: there maybe a little difference for product pictures with real product, please subject to our
real products. After changing the battery, please do not throw away the battery, kindly refund to
recycle bin in case of pollution!
EN - 22 support@tmezon.com
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