Tenda nova MX3 Guia De Inicio Rapido página 72

FAQ
Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?
A1: Try the following solutions:
• If you are using a wireless device, such as a smartphone:
− Ensure that it is connected to the WiFi network of the node.
− Ensure that the cellular network (mobile data) of the client is disabled.
• If you are using a wired device, such as a computer:
− Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser.
− Ensure that the computer is connected to the LAN port of the node properly using an Ethernet cable.
− Ensure that the computer is set to obtain an IP address automatically and obtain DNS server address
automatically.
If the problem persists, please reset the node by referring to Q2 and try again.
Q2: How to restore my device to factory settings?
A2: When your device is working properly, hold down the RST button of your device using a needle-like item (such as a pin)
for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green,
your device is reset successfully.
Q3: The device failed to be detected by the Tenda WiFi app upon my first time using the device. What should I do?
A3: Try the following solutions:
1. Ensure that your mobile phone is connected to the default WiFi network of the device.
2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap Settings > Tenda WiFi to enable it.
If the problem persists, please reset the node and try again.
Q4: When I use the node as a single router, I cannot access the internet after the configuration. What should I do?
A4: Try the following solutions:
• Check whether the WAN port of the node is connected to a modem or Ethernet jack properly.
• Log in to the web UI of the node and navigate to the Internet Settings page. Follow the instructions on the page to
solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices:
− Check whether your WiFi-enabled devices are connected to the WiFi network of the node.
− Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi password on the WiFi Settings
page. Then try again.
• For wired devices:
− Check whether your wired devices are connected to a LAN port properly.
− Check whether wired devices are set to obtain an IP address automatically and obtain DNS server address automatically.