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Southwire Company, LLC warrants to the original purchaser that the lighting
fixture will be free from manufacturer defects in material, assembly, and
workmanship under normal use for a period of three years from the date
of original purchase subject to the terms and conditions of this Limited
Warranty.
If any defects due to manufacturing should arise during the first year
of purchase and all terms and conditions of the Limited Warranty have
the product to the original purchaser without charge. If the product
cannot be repaired within a reasonable time or a reasonable price,
Southwire Company, LLC may elect to refund the purchase price instead.
No warranty work will be provided without the purchaser's receipt or
other proof of the date of original purchase acceptable to Southwire
Company, LLC.
This shall be Southwire Company, LLC's maximum and total liability.
All return shipping charges shall be paid by the purchaser. The purchaser
may have other rights which vary from state to state or province to
province. The warranty does not apply to the following terms/conditions:
• War, theft, vandalism, or an act of God such as fire, floods, rain, wind,
or earthquake
• Damage to the lighting fixture caused by accident, misuse, or abuse
in handling
• Damages exceeding the total cost of the lighting fixture
• Sealed lamps and/or bulbs, LEDs, and batteries
• The finish on any portion of the lighting fixture (i.e. surface scratches,
weathering, corrosion, as this is considered normal wear and tear)
• Transit damage, initial installation costs, removal costs, or reinstallation
costs
• Alteration, opening, tampering or modification of the lighting fixture
• Improper maintenance, installation and/or operation of the lighting
fixture in other than a normal operating condition or in such a way as
to otherwise fail to comply with the instructions or manuals thereof or
otherwise constitute misus
• Preventing or refusing to allow Southwire Company, LLC to promptly
1-855-SWTOOLS — www.southwire.com
inspect the damaged or defective lighting fixture Southwire Company,
LLC does not incur liability for any of the following in any event:
• Personal injury
• Direct, indirect, special, incidental, multiple or consequential damages
To begin the claims processing procedure, please contact Customer Service
Department at 855-SWTOOLS (855-798-6657).
CLAIMS PROCEDURE
1. Contact Consumer Services to return the lighting fixture. Before calling,
please be prepared to provide the following information:
a) The part/model # of the lighting fixture
b) Date and retailer where you purchased the lighting fixture
2. Once the Consumer Services representative advises that you may
return the product, you will need to ensure the following steps are
adhered to:
a) Each claim must be filed within 15 days of the date of the occurrence.
b) A copy of the original sale receipts for the lighting fixture must
accompany the return.
c) Provide the exact date and approximate time of the claimed failure
along with a brief written description of how the damage occurred
and reasonably describe any damage.
d) Send the lighting fixture to the address below, freight prepaid.
Original purchaser assumes all shipping costs and assumes the
risk of loss or damage occurring during shipping or handling of
the lighting fixture.
RETURN PRODUCT TO:
Southwire Company, LLC,
Attention: Tool Warranty Return
840 Old Bremen Road
Carrollton, GA 30117
1-855-SWTOOLS — www.southwire.com
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