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Troubleshooting
Check these solutions if your washer...
Problem
Solution
Fills with wrong
- Turn both faucets fully.
temperature
- Make sure the temperature selection is correct.
water.
- Make sure the hoses are connected to the correct faucets.
Flush water lines.
- Disconnect the hoses and clean the screens. The hose filter
screens may be clogged.
Load is too wet
- Use high efficiency detergent to reduce over-sudsing.
at the end of the
- The load is too small. Very small loads (one or two items) may
cycle.
become unbalanced and not spin out completely.
Leaks water.
- Make sure all hose connections are tight.
- Make sure the end of the drain hose is correctly inserted and
secured to the drainage system.
- Avoid overloading.
- Use high efficiency detergent to prevent over-sudsing.
Has excessive
- Use high efficiency detergent to prevent over-sudsing.
suds.
- Reduce the detergent amount for soft water, small or lightly soiled
loads.
- Non-HE detergent is NOT recommended.
Has an odor.
- Run a Tub Clean cycle to clean the tub and basket periodically.
See page 23.
- Check your detergent. Excessive suds collect in nooks and
crannies and cause mold.
- Dry the interior of your washer after the total cycle has finished.
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Troubleshooting
Check these solutions if your washer...
Error Codes
Error Code
Possible Cause
The unit takes more than 1
hour to fill water.
The unit takes more than 10
minutes to drain.
The lid is open.
The unit is out of balance in
spin operation.
The PCB failed
Load sensing failed
Water leveling sensor failed
Door lock failed
The PCB failed
The door opened over 20
seconds with Child Lock
function activated.
Solutions
Check if the lid is open.
Check as "No water or not enough water"
as on page 24.
Check for water leakage.
Check as "Does not drain or spin" as on
page 24.
Close the lid.
The door lock or PCB is failed. Call service
center.
Check as "Vibrates or is too noisy" as on
page 24.
Call service center.
Call service center.
Call service center.
Call service center.
Call service center.
Call service center.
Power off the unit.
Deactivate the Child Lock function.
Call service center.
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