Troubleshooting; Warranty; Contact Information - Cassida C200 Manual Del Usuario

3.2 Troubleshooting

Error message display
Error code Cause
A counting sensor may
have collected dust, or
E 1 - E8
is obscured by a foreign
object.
Running sensor does not
detect rotation of the
E9
coin platter.
1. Coins present
the hopper when
EA
machine is turned on.
2. Defective coin sensor.
18
Corrective action
Clean the counting sensor using a
Cassida air duster and CleanPro swab
(see section 3.1).
Inspect coin outlet openings for possible
foreign material that may be present
(rubber bands, paper, etc.)
Clean the running sensor (see section 3.1).
Inspect the interior of the machine for
possible foreign material that may be
preventing the coin platter from rotating.
If the error persists, contact Cassida
Technical Support (see section 3.3).
1. Press the "START/STOP" button to clear
in
the error. Empty any coins in coin trays
the
back into the hopper.
2. Contact Cassida Technical Support
(section 3.3).

3.3 Warranty

Warranty registration:
To activate your warranty in the US or Canada, please register your product
online by visiting www.cassidausa.com/register.html. In other countries, go to
www.cassidaglobal.com/register.html. For warranty information, please visit
www.cassidausa.com/support.html
In most cases, the malfunction of the machine can be resolved by cleaning the
unit. Please refer to section 3.1 for guidelines.

3.4 Contact information

Technical Support Contact Information:
Email: technicalsupport@cassidausa.com
Tel: (888) 800-0303
www.cassidausa.com
or in other countries, go to
www.cassidaglobal.com
Cassida C200 coin counter/sorter/wrapper 19