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Occasionally, a problem is minor and a service call may not be necessary - use this troubleshooting guide for a possi-
ble solution. If the unit continues to operate improperly, call an authorized service depot or our toll free number.
PROBLEM
The ice maker does not operate •
The ice is not big enough or
melts too quickly
Ice maker alarm
Vibrations
Noise
Water leakage from the ice
maker
1.
"Water tank is full" - troubleshoot using instructions before contacting an authorized service centre.
•
Disconnect from power source. Unscrew the drain cap located on the back of the unit and let out the water (refer to installation
guide)
•
After draining out all the water from the outside water tank, reconnect unit to power and it will continue to run normally.
•
If "drain pump mode" (see separate installation instructions) is being used, please confi rm the "drain pump switch" is in the "ON"
position.
2.
"Ice maker low on water" - troubleshoot using these instructions before contacting an authorized service centre.
•
Check if outside water supply is functioning normally. Follow "checking the water supply" instructions (above) and wait 30 min-
utes for the unit to correct itself.
•
If this doesn't work, press the power button to restart the unit.
3.
"Sensor breakdown" - contact our authorized service centre for maintenance.
4.
"System malfunction" - System will shut down call an authorized service centre.
TROUBLESHOOTING
Tel: 1-844-455-6097
POSSIBLE CAUSE
Not plugged in
•
The appliance is turned off
•
No power to the unit
•
The ambient temperature is too
high
•
The door is open too often or the
door is ajar
•
The condenser is dirty
•
Incorrect mode is selected
•
External water tank is full
•
Not enough water
•
Ice maker not level
•
The ice maker is not level
•
The rattling noise may come
from the fl ow of the refrigerant,
which is normal
•
As each cycle ends, you may
hear gurgling sounds caused by
the fl ow of refrigerant in your ice
maker
•
Contraction and expansion of
the inside walls may cause pop-
ping and crackling noises
•
The ice dispensing during every
cycle may cause some noise
•
The constant water fl ow noise is
a normal function of the unit
•
The water inlet pipe in the back
is too loose
•
The water outlet pipe in the back
is too loose
9
SOLUTION
•
Make sure the appliance is
plugged in and turned on
•
Replace the fuse or reset circuit
breaker
•
Reduce ambient temperature
•
Make sure the door is closed
and is only opened when nec-
essary. Ensure that the gasket
is sealing against the cabinet
•
Remove the front bottom kick
plate from the unit and using a
vacuum, clean the area of the
condenser
•
Select the correct ice size
•
See below
•
Make sure the fl oor is level
•
Adjust levelling legs
•
Make sure the fl oor is level or
adjust the levelling legs
•
This is normal
•
This is normal
•
This is normal
•
This is normal
•
This is normal
•
Tighten the water inlet pipe
•
Tighten the water outlet pipe
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