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FAQ

This chapter lists some problems you might encounter when using your
phone. Some problems require you to call your service provider, but most
are easy to fix yourself.
Message
SIM card error
No network
connection/
Dropped
network
No
applications
can be set
Downloaded
application
causes a lot of
errors.
Calls not
available
Device cannot
be turned on
Appendix
Possible causes
There is no SIM card in
the phone or it is inserted
incorrectly.
Signal is weak or you are
outside the carrier network.
Not supported by service
provider or registration
required.
Remove the application.
Dialling error
New SIM card inserted.
Battery is not charged.
Possible corrective measures
Make sure the SIM card is
correctly inserted.
Move toward a window or
into an open area. Check the
network operator coverage map.
Contact your service provider.
1. Tap
> Settings.
2. Tap General > Apps.
3. Tap the app > Uninstall.
New network not authorised.
Check for new restrictions.
Charge battery. Check the
charging indicator on the display.
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