Return for Repair
IMPORTANT:
Transporting hazardous materials without a permit is a violation
of U.S. federal law.
Heathrow Scientific® LLC will not accept any SEA STAR™ that is not appropriately
cleaned and decontaminated.
In the unlikely event of repair, or when damage to the unit necessitates return,
contact Heathrow Scientific® LLC and obtain return authorization before sending
your SEA STAR™ for service.
Warranty
Limited Warranty
Heathrow Scientific® LLC warrants that SEA STAR™ will be free from defects in
workmanship and material for 1 year from the date of purchase.
If you believe that there is a defect in the product, you must, during the warranty
period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the
product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a
Return Authorization form, please call +1-847-816-5070.
If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that
there is a defect and the warranty period has not expired, Heathrow Scientific® LLC
will repair, modify, or replace the product, at its sole option, at no charge.
OTHER THAN THIS LIMITED WARRANTY, HEATHROW SCIENTIFIC® LLC MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OR
PERFORMANCE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE
WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. HEATHROW SCIENTIFIC® LLC WILL
IN NO EVENT BE LIABLE FOR ANY LOSS OF USE, LOSS OF PROFITS, CONSEQUENTIAL,
SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES.
THIS WARRANTY DOES NOT COVER:
• ANY DEFECT OR DAMAGE CAUSED BY IMPROPER OR UNREASONABLE USE OF THE
PRODUCT. (SEA STAR™ IS DESIGNED FOR USE ONLY BY TRAINED LABORATORY
TECHNICIANS. USE BY ANYONE ELSE WILL VOID THIS WARRANTY.)
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• ANY PRODUCT THAT HAS BEEN, IN HEATHROW SCIENTIFIC® LLC'S SOLE JUDGEMENT,
TAMPERED WITH, ALTERED, OR REPAIRED BY ANYONE OTHER THAN HEATHROW
SCIENTIFIC® LLC.
• ANY PRODUCT THAT IS INOPERATIVE BECAUSE OF: (a) WEAR OCCASIONED BY USE,
(b) NEGLIGENCE, (c) ACCIDENT, (d) INCORRECT MAINTENANCE, OR (e) USE UNDER
ABNORMAL CONDITIONS OF TEMPERATURE, DIRT OR CORROSION, OR USE WITH
ABRASIVE OR CORROSIVE MATERIALS.
• ACCESSORY PARTS, SUCH AS RUBBER PARTS, THAT ARE DAMAGED BY LIQUIDS OR
MISUSE.
IN NO EVENT WILL HEATHROW SCIENTIFIC® LLC'S OBLIGATION UNDER THIS
WARRANTY EXCEED THE PRICE OF THE PRODUCT.
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