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Troubleshooting
1. I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the installation menu
does not appear automatically. What should I do?
1. For Windows 7, if the installation menu does not appear automatically, click on the Windows Icon
on the bottom left hand corner of the screen, click the "Search programs and files" box, and type
D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard.
2. For Windows Vista, if the installation menu does not appear automatically, click Start, click the
Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to
your CD-ROM Drive, and then press the ENTER key on your keyboard.
3. For Windows XP/2000, if the window does not appear automatically, click Start, click Run and
type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive,
and then press the ENTER key on your keyboard.
2. SetupWizard is unable to detect my camera. What should I do?
1. Verify that you have followed all the steps in the Section 2: Hardware Installation and
Configuration.
2. Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If you are
using Windows XP or Windows Vista, disable the built in firewall.
3. Click on Rescan in the SetupWizard.
3. I do not have a DHCP server or DHCP is disabled on my network and I am unable to
configure the TV-IP522P. What should I do?
1. Go to the TCP/IP settings on your computer and assign a static IP address on your computer's
network adapter in the subnet of 192.168.10.x. Since the default IP address of the TV-IP522P is
192.168.10.30, do not assign a static IP address of 192.168.10.30 on your computer's network
adapter.
2. Open Internet Explorer and enter
4. The Image is blurry. How can I adjust the focus on the IP Camera?
Adjust the aperture control (middle part of the lens) left
and right, then adjust the focus control (front part of the
lens) left or right.
5. Live video does not appear when I click on Live View. What should I do?
1. Make sure that you are using a browser that supports ActiveX.
2. Make sure that you added the ActiveX components. See steps 19 to 22 in Section 2: Hardware
Installation and Configuration.
6. I forgot my password. What should I do?
1. Take a pin or paperclip and press the reset button on the back of the unit for 15 seconds. This
will return settings back to factory defaults.
2. Open up the SetupWizard program to find out the IP address of the camera (see step 10 in
Section 2: Hardware Installation and Configuration. If you do not have a DHCP server on
your network, the default IP address is 192.168.10.30. The default administrator ID and
password is admin.
If you still encounter problems or have any questions regarding the TV-IP522P, please contact
TRENDnet's Technical Support Department.
http://192.168.10.30
into the address bar.
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