Return Policy - Chauvet Professional Epix Strip Tour Guía De Referencia Rápida

ÉPIX Strip Tour QRG

Return Policy

and Procedure
Submitting a
Claim
Send the merchandise prepaid, in the original box, and with the original packing and
accessories. Chauvet will not issue call tags.
Refer to the Contact Us
Call Chauvet and request a Return Merchandise Authorization (RMA) number
before shipping the product. When calling, be prepared to provide the model
number, serial number, and a brief description of the reason for the return.
Once you have received the RMA number, include the following information on a
piece of paper inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Clearly label the package with the RMA number that was provided to you.
Chauvet will refuse any product returned without an RMA number. Write the RMA
number on a properly affixed label. DO NOT write the RMA number directly on the
box.
If the container or material inside the container (product and included accessories)
appears damaged from shipping or shows signs of mishandling, notify the carrier
immediately upon receipt - not Chauvet. Failure to notify the carrier in a timely
manner may invalidate your claim. In addition, keep the container and all the
packing material for inspection.
For other issues such as missing components or parts, damage not related to
shipping, or concealed damage, file a claim with Chauvet within seven days of
receiving the merchandise.
Be sure the product is packed securely. Any shipping damage resulting from
inadequate packaging will be the customer's responsibility. As a suggestion, proper
FedEx packing or double-boxing is the preferred method Chauvet recommends.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
section in this guide for addresses and phone numbers.
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