I transferred audio files to my MP3 player from my Mac®. The MP3 player cannot
play these files.
Wrong file format
i
Audio files in AAC format, for example, files that you generate with iTunes®, cannot be
played on most MP3 players. Convert these files into MP3 format using a current iTunes®
program or a different program. Audio files downloaded from the Internet may have
protective mechanisms that prevent conversion.
The audio files on my MP3 player are not played in the correct sequence.
Sort your audio files in a subfolder before you copy them, and copy this folder to your
MP3 player. In addition, you can sort your audio files by renaming them (by adding
numbers such as "001_Title", "002_Title", etc.).
The playback mode "Shuffle" has been selected.
i
If the playback mode "Shuffle" has been selected, switch to the "Normal" playback mode.
Odd characters appear on the display when I play music.
The character set is not supported.
i
Some MP3 players cannot correctly display all characters. Only use the standard character
set of the menu language selected on the MP3 player when writing file names and ID3 tags,
and do not use special characters (such as accents, etc.).
I cannot understand the menu language and do not know how to change it.
The menu language was incorrectly set.
i
Reset the player or, if this is not possible or does not work, update the firmware.
Then the language selection menu usually appears.
how can I create MP3 files?
To convert audio files (such as music from a CD) into the MP3 format, you need an MP3
encoder (such as the presently free "Audiograbber" program that can be obtained from
www.audiograbber.de). Instructions and assistance for operating the program can be
found under the help function of the program.
I can't copy any files onto my MP3 player even though it has free memory.
Old file system (such as FAT16)
i
Since FAT16 creates two entries when the file names are long, the main directory can
be full even though there is free space on the MP3 player. Copy the files to a subfolder,
or format your MP3 player with FAT32 if possible. If you are unsure if your MP3 player
supports FAT32, please contact our support service.
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