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Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its
products. At http://support.rockwellautomation.com, you can find technical manuals, a
knowledge base of FAQs, technical and application notes, sample code and links to software
service packs, and a MySupport feature that you can customize to make the best use of
these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect support programs. For more information, contact your
local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of installation,
please review the information that's contained in this manual. You can also contact a special
Customer Support number for initial help in getting your module up and running:
United States
1.440.646.3434 Monday – Friday, 8am – 5pm EST
Outside United States
Please contact your local Rockwell Automation representative for any technical
support issues.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not functioning and
needs to be returned, follow these procedures.
United States
Contact your distributor. You must provide a Customer Support case number (see
phone number above to obtain one) to your distributor in order to complete the return
process.
Outside United States
Please contact your local Rockwell Automation representative for return procedure.
Allen-Bradley, Rockwell Automation, MicroLogix, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
Publication 1764-IN001B-MU-P - September 2007
Supersedes Publication 1764-IN001A-ML-P - March 2000
Copyright © 2007 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.