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Indicator light not
illuminated on
baseunit and/or
extension
Extension unit's
indicator light is
solid red
Base unit's indi-
cator light is
flashing orange
Base unit's indi-
cator light is solid
red
No dial tone
Noise/static
(Heard while on
the phone)
Cannot dial out
Does not ring
Incorrect product
function (creating a
new code forthe
base unit and
extension unit(s)
12
Troubleshooting
Either the indicator light itself has failed or the unit is not getting power. Ensure the unit is
plugged directly into a functional A/C outlet—not a switched outlet, plug strip, unit surge sup-
pressor, extension cord or GFCI-protected outlet.Try various electrical outlets. If problem per-
sists, contact customer support at 919-573-7854.
Most likely, the extension unit cannot communicate with the base unit for one of the fol-
lowing reasons:
• Base unit has yet to be installed. Install base unit. (Refer to the Set Up section.)
• Extension is too far from the base unit. Relocate either the base or extension unit to
another electrical outlet. If indicator light on extension unit remains solid red, repro-
gram the link code on extension unit (see Troubleshooting.)
Base unit is in program mode. If extension units are already programmed, press the
button on the right side of the base unit. The indicator light should turn solid green.
Either the extension unit has not been installed or it cannot communicate with the base
unit. Ensure the extension unit is installed. If problem persists, you may need to pro-
gram the link code on the extension unit to match the base unit (see Link Setup sec-
tion). To reprogram the link code on base and extension units, see Troubleshooting
section (Incorrect product function). If problem persists, contact customer support at
919-573-7854.
Follow the instructions below to resolve your difficulty:
• Indicator light on base and/or extension units are not green; refer to the troubleshoot-
ing steps involving ind cator lights.
• Telephone cord has not connected extension unit to desired device i.e. satellite
receiver, phone, fax machine, etc.). Plug one end of phone cord into device and the
other into phone jack on the right side of extension unit.
• Phone cord has not connected wall phone jack to base unit. Plug one end of provided
six-foot phone cord into existing wall phone jack and the other end into phone jack on
the right side of base unit labeled LINE.
• One of the phone cords is faulty. Replace phone cord(s).
• Extension unit cannot communicate with base unit (solid red indicator light). Move
base and/or extension unit to another electrical outlet.
Typically caused by interference on the electrical wiring. Potential sources are halogen lamps,
light dimmers, touch lamps, fluorescent lights, battery chargers and surge protectors. Move base
and/or extension unit to another electrical outlet away from these types of devices.You could
also use an A/C line filter with the device causing the interference. (Do not plug the Easy Jack 2
base or extension unit into an A/C filter.)
Problem can be caused by interference on electrical wiring. Referto the Noise/static step.
Problem can be caused by interference on electrical wiring. Referto the Noise/static step.
Follow these steps:
• Press and hold the button on the right side of the base unit until the indicator light changes
to solid red. (Approximately five seconds.)
• Release the button, then the indicator light will blink orange.This creates a new link code and
places the base unit into program mode.
• Follow steps (2) and (3) in the Additional Extension Units section for all extension units.
• Press and release the button on the base unit o take it out of program mode.The indicator
light will change from flashing orange to solid green.
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