Tumi's Accessories WArrAnTy
Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is
second to none. Specifically, we make three promises to our customers:
1. you will enjoy using innovative products that are designed and manufactured to be the best;
2. you will experience world-class customer service for as long you own your product;
3. For two (2) years after you purchase Tumi small leather goods or accessories, virtually any problem that you encounter
with the product will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you will find that
it is straightforward and comprehensive.
FirsT yeAr oF oWnership: ToTAlly Worry Free
For the first twelve (12) months of ownership, if any damage – including wear and tear - happens to your Tumi product,
Tumi will cover all repair expenses, including shipping costs to and from our repair facility. The only exceptions to this are
purely cosmetic damage, such as scratched leather, and incidental or consequential damages, such as damage to, or
loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
yeAr TWo: Full coverAge
Through your second year of ownership, Tumi will cover all of the repair costs for any problems that result from defective
materials or workmanship or damage from wear and tear. The only exceptions to this are damage caused by obvious
abuse of the product, purely cosmetic damage and incidental or consequential damages as described above. your only
responsibility is to ship your item to us for repair, or take it to a Tumi store or authorized Tumi dealer, who will be happy
to process the repair for a nominal handling and shipping fee.
many repairs can actually be handled right in the store, but if your item does need to be sent to our facility, we will repair
it quickly and ship it back at no cost to you. in those rare cases mentioned above where our warranty does not apply, we
will promptly provide you with an estimate of any repair costs that may be involved.
A liFeTime oF service
it is extremely rare that we see an accessory product problem due to a manufacturing defect show up after two years
of use, but we do have many customers with older items that they would like to have refurbished. For these customers,
we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest
possible cost.
ToTAl commiTmenT
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once
you have had the pleasure of owning and using our products, we hope that they will become your trusted companions
for life. you can reach us online, 24 hours a day, 7 days a week at www.tumi.com/repair or call 800.781.Tumi (8864) to
speak with a customer service representative during normal business hours. (To contact Tumi customer service outside
of the uS and Canada, please see the list of international centers that follows.)
prooF oF purchAse
Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage.
Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services
only apply to products that were purchased from an authorized Tumi store or dealer.
cusTomer service conTAcT numbers
uSA/Canada
800.781.8864
Australia
+61.2.9222.98811
China/Beijing
+86.800.810.8390
tumibj@omni-grp.com
China
tumicnhotline@imaginex.com.cn
Europe
+49 (0) 2394.9198.0
Hong Kong
tumihkhotline@imaginex.com.hk
india
+91.80.4173.8948
indonesia
+62.21.574.5808
Japan
+81.3.3586.6520
Korea
+82.2.546.8864
For additional locations, please refer to www.tumi.com
Tumi
1001 Durham Avenue
South Plainfield, NJ 07080
Fcc sTATemenT
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation if this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
•
increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
To assure continued compliance, any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment. (Example-use only shielded interface cables when
connecting to computer or peripheral devices).
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
malaysia
+603.2143.8787
middle East
+971.4.804.5526
Philippines
+632.728.0117
Russia
+7.495.787.91.06
Singapore
+65.6542.6519
South America
+27.11.555.2353
Taiwan
+886.2.3765.1068
Thailand
+66.2.712.2345
united Kingdom
+44(0)20.8731.3500