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Troubleshooting
1.
I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the installation menu
does not appear automatically. What should I do?
1.
For Windows 7, if the installation menu does not appear automatically, click on the
Windows Icon on the bottom left hand corner of the screen,, click the "Search programs
and files" box, and type D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter
assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard .
2. For Windows Vista, if the installation menu does not appear automatically, click Start, click
the Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter
assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.
3. For Windows XP/2000, if the window does not appear automatically, click Start, click Run
and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your
CD-ROM Drive, and then press the ENTER key on your keyboard.
2. Setup Wizard is unable to detect my camera. What should I do?
1.
Verify that you have followed all the steps in Section 2: Hardware Installation.
2. Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If
you are using Windows 7, Vista or XP disable the built in firewall.
3. Click on Rescan.
4. Take a pin or paper clip. Then press on the Reset button on the back on the IP Camera
for 10 seconds, then let go.
3. I do not have a DHCP server or DHCP is disabled on my network and I am unable to
configure the TV-IP612P. What should I do?
1. Go to the TCP/IP settings on your computer and assign a static IP address on your
computer's network adapter in the subnet of 192.168.10.x. Since the default IP address of
the TV-IP612P is 192.168.10.30, do not assign a static IP address of 192.168.10.30 on
your computer's network adapter.
2. Open Internet Explorer and enter
4. The Image is blurry. How can I adjust the focus on the Internet camera?
You can adjust the Internet Camera's focus by rotating the lens.
5. When I click on Live View the image does not load?
1. Make sure that you are using a browser that supports Active X.
2. Make sure that ActiveX is installed. See steps 20 to 23 in Section 2: Hardware
Installation and Configuration
6. I forgot my password. What should I do?
Take a pin or paperclip and press the reset button on the back of the unit for 15 seconds.
This will return settings back to factory defaults. Open up the SetupWizard program to find
out the IP address of the camera (see step 11 in Section 2: Hardware Installation and
Configuration. If you do not have a DHCP server on your network, the default IP address is
192.168.10.30. The default administrator ID and password is admin.
If you still encounter problems or have any questions regarding the TV-IP612P, please contact
TRENDnet's Technical Support Department.
http://192.168.10.30
into the address bar.
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