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Troubleshooting
Q1:
SetupWizard is unable to detect my camera. What should I do?
A1:
First, verify that you have followed all the steps in the Section 2: Hardware
Installation and Configuration. Second, disable any software firewall programs
such as ZoneAlarm or Norton Internet Security. If you are using Windows XP or
Windows Vista, disable the built in firewall. Third, click on Rescan in the
SetupWizard.
Q2:
I do not have a DHCP server or DHCP is disabled on my network and I am
unable to configure the TV-IP512P. What should I do?
A2:
First, go to the TCP/IP settings on your computer and assign a static IP
address on your computer's network adapter in the subnet of 192.168.10.x. Since
the default IP address of the TV-IP512P is 192.168.10.30, do not assign a static IP
address of 192.168.10.30 on your computer's network adapter. Second, open
Internet Explorer and enter http://192.168.10.30 into the address bar.
Q3:
The Image is blurry. How can I adjust the focus on the IP Camera?
A3:
You can adjust the IP Camera's focus by rotating the lens.
Q4:
Live video does not appear when I click on Live View. What should I do?
A4:
First, make sure that you are using a browser that supports ActiveX. Second,
make sure that you added ActiveX. See step 18 to 21 in Section 2: Hardware
Installation and Configuration.
Q5:
I forgot my password. What should I do?
A5:
Take a pin or paperclip and press the reset button on the back of the unit for
15 seconds. This will return settings back to factory defaults. Open up the
SetupWizard program to find out the IP address of the camera (see step 10 in
Section 2: Hardware Installation and Configuration. If you do not have a DHCP
server on your network, the default IP address is 192.168.10.30. The default
administrator ID and password is admin.
If you still encounter problems or have any questions regarding the TV-IP512P, please
contact TRENDnet's Technical Support Department.
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