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Troubleshooting Guide
PROBLEMS
Unit doesn't turn on
Unit doesn't turn off
Lid/blade assembly hard
to assemble
Food is not evenly
chopped
Doesn't mix well, food
gets stuck.
Unit moves on counter
while blending
Unit is difficult to
remove from counter for
storage
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com or feel free to contact
customer service: 1-877-646-5288.
16
1.877.646.5288
POSSIBLE REASONS & SOLUTIONS
•
Make sure the unit is plugged in
•
Insert and rotate cup clockwise in the base until it "clicks". Display
should turn on.
•
Remove cup from base by rotating cup counter clockwise and
lifting out. Display should turn off. Unplug the power cord from the
outlet.
•
Set the cup on a level surface. Place the lid or blade assembly on
the top of the cup and align the threads so that the lid/blades sit
flat on the cup. Twist clockwise so that the lid/blades evenly align
to the cup until you have a tight seal.
•
For best results when chopping, make sure all ingredients are
as dry as possible. Cut pieces down to even sizes, and reduce
the amount of food in the cup. Use very short pulses by quickly
pressing the "PULSE" button.
•
Using the AUTO-iQ
™
results. The pulses and pauses allow the food to settle towards
the blade. If food is routinely getting stuck adding some liquid will
usually help.
•
When packing the cups, start with fresh items, then powders/nuts.
Add liquids, and finally frozen items or ice.
•
Make sure the surface as well as the feet of the unit are clean and dry.
•
Tip unit forward from the back to easily disengage the suction feet.
programs is the easiest way to achieve great
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