Before Calling for Service
Problem
Can't connect
the LG Smart
ThinQ app to
the indoor
unit.
The indoor
unit is not con-
necting to the
Wi-Fi.
Possible Causes
• Is the indoor unit
turned off?
• Is the wireless router
that is connected to
the indoor unit turned
off?
• Isn't the wireless
router placed dis-
tantly?
• Is that normal wire-
less router?
TROUBLESHOOTING
Corrective Action
• Turn the indoor unit on.
• Turn the router on.
• Install the wireless
router near by the air
conditioner.
• Each common carrier
has a router to give
services to only applica-
ble members. Use a dif-
ferent wireless router.
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