Trouble Shooting Guide - Winchester 2012 El Manual Del Propietario

Problem
I lost the combination or keys to my safe. What do I do?
What kind of battery do I use in my electronic lock?
What do I do if my electronic lock drains my battery quickly?
How do I replace the battery in my electronic lock?
How do I change the combination in my electronic lock?
Can I change the combination in the mechanical (dial) lock?
I enter my code in the electronic lock and I get five "beeps,"
and the lock will not open.
I enter my code in the electronic lock and I get two "beeps" and
safe will not open. I enter it again, and get two "beeps" and safe
is locked out.

Trouble Shooting Guide

For your protection, the most important aspect of this process is for us to verify the true
ownership of the safe. Please go to www.winchestersafes.com and go to the
COMBINATION / KEY REQUEST page and follow the instructions. Once completed, fax
or mail the forms to us for processing.
High security electronic safe locks are very sensitive to battery power. All of our safe locks
require 9v Alkaline Energizer or Duracell. Most likely, your lock will not operate properly if
a battery other than this is used.
If the correct battery is installed (9v Alkaline Energizer or Duracell), the battery should last
about six months with normal operation. If your battery fails within a week, contact our
Technical Service at (469)-735-4901 (Monday-Friday 7:00 am to 5:00 pm CST.)
Please go to the BATTERY INSTALLATION page at www.winchestersafes.com and
select your electronic lock. Select the lock that is installed on your safe and follow the
instructions. Make sure you use only a 9v ALKALINE ENERGIZER or DURACELL battery.
Please go to the LOCK INSTRUCTIONS page at www.winchestersafes.com and select
your electronic lock. Select the lock that is installed on your safe and follow the
instructions to change your combination.
No. High security mechanical locks require special tools and lock expertise to change the
combination. Please contact a licensed Safe Technician in your area and they will change
your combination for a nominal fee.
The five "beeps" indicate that the lock does not recognize the code you entered as being
valid. Verify your code and enter it again. If the lock still does not open, please go to
www.winchestersafes.com and go to the COMBINATION / KEY REQUEST page and
follow the instructions. Once completed, fax or mail the forms to us for processing.
Two "beeps" in succession is consistent with the lock not recognizing your code and the
safe is locked out. Please contact our Technical Service for assistance at (469)-735-4901
(Monday - Friday 7:00 am to 5:00 pm CST)
Solution