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16 – TROUBLESHOOTING
PROBLEM
The
machine
does not work
and the ON light
does not turn on
The ON light is
on but the water
does not heat
No coffee pro-
duced during the
coffee cycle
Loud pump ope-
ration
Coffee produced
too quickly
Coffee is produ-
ced in drips
Coffee
leaks
between the cof-
fee group and
the filter-holder
CAUSE
1. No electricity
2. The main cable is not properly plug-
ged in
3. The main cables damaged
1. Thermostat malfunction, or the manual
reset thermostat is active
2. Heating element malfunction
1. Too little water in tank
2. Coffee too finely ground
3. Too much coffee in the filter
4. Coffee too firmly pressed
5. Steam switch on
6. The lines are not primed
7. Shower plate obstructed
1. Too little water in tank
2. Pump not primed
1. Coffee too coarsely ground
2. Too little coffee in the filter
3. Coffee not pressed enough
4. Coffee old or unsuitable
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
1. Filter-holder not properly inserted
2. Too much coffee in the filter
3. Edge of the filter-holder not clean
4. The douche seal is worn or dama-
ged
1. Restore electrical power
2. Plug the main cable in correctly
3. Contact the nearest SERVICE CENTER
for a replacement cable
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
1. Fill tank
2. Use a coarser grind
3. Put less coffee in the filter
4. Press the coffee more gently
5. Turn off the steam switch
6. See section 11.1 – Starting the machi-
ne
7. Clean or replace shower plate
1. Fill tank
2. See section 11.1 – Starting the machi-
ne
1. Use a finer grind
2. Put more coffee in the filter
3. Press coffee more firmly
4. Use different coffee
1. Use a coarser grind
2. Put less coffee in the filter
3. Press the coffee more gently
1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder
4. Contact the nearest SERVICE CENTER
41
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