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PromenAde
Product care / Conseils d'entretien / Produktpflege / Cuidado del producto / Productverzorging
CLeAnInG & CArInG
Check the promenade for cuts & bruises. If your product is
damaged in any way, or you're not sure how to use it, please
consult our web support (www.philandteds.com/support) from
where you can access a local customer care team.
Caring for promenade
Unlike children, your promenade likes to stay clean.
•
Brush dirt off frame and wheels regularly.
•
Clean with non-abrasive household cleaner and a soft
cloth.
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Wash off sand and salt after visiting the beach.
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Always dry frame if wet.
•
Fabrics can be sponge cleaned with warm water, using a
mild natural soap.
•
do not use detergents or bleach.
•
Store in a well ventilated space, away from direct sunlight
(which can harm and fade fabric), and moisture.
•
Improper care will void any warranties. do not use the
promenade if deterioration is detected or suspected.
excessive wear can reduce effectiveness and safety. Parts
may need lubrication. Inspect essential components for:
Fraying - especially webbing straps and safety harness. Wear
- locks, snap fasteners, tyres, plastic and moving parts. Safety -
locks must not be loose.
rIGHTS & remedIeS
We want to give owners confidence in the quality of our
products. They are fully warranted against defects in materials
& workmanship for one year from the date of purchase.
What is the warranty?
If we determine that the product has
a manufacturing fault we will repair it free of charge. If not
practical to repair it we will, at our discretion, replace the faulty
part in question*.
What if it's outside the warranty terms?
due to wear & tear, accident, neglect or negligence, or if it is
outside the 1 year warranty period, we will happily repair it for
a reasonable charge.
Who do I contact?
If your product is less than a year old and
subject to a warranty claim please file one through the support
section of the ` website:
www.philandteds.com/support. If you are unsure if the product
is subject to a warranty claim, or it is outside the one year
warranty period, please consult our web support
If the product fails
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