Reference Materials - Pleasant Hearth PH35PS Serie El Manual Del Propietario

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Reference Materials

E. 5 Year Warranty
GHP Group warrants that your new wood-burning stove, pellet-
burning stove, or masonry wood insert is free from manufacturing
and material defects for a period of five years from the date of
sale, subject to the following conditions and limitations.
1. This warranty is extended to the original owner only, for
residential use, and is subject to proof of purchase.
2. The new GHP Group product must be installed and operated
at all times in accordance with the installation and operation
instructions supplied with the appliance, and installation must
be to local and national codes. Any alterations, willful abuse,
accident, over firing or misuse will not be covered under warranty.
NOTE: Some minor movement of certain parts is normal and is
not a defect and therefore, not covered under warranty.
3. The warranty is non-transferable, and is made to the origi-
nal owner, provided that the purchase was made through an
authorized GHP Group supplier. The serial number must be
supplied along with the Bill of Sale, showing the date of pur-
chase, at the time the claim is submitted.
4. This warranty is limited to the repair or replacement of parts
only, found to be defective in material or construction, provided
that such parts have been subjected to normal conditions of
use and service, after a said defect has been confirmed by
GHP Group, or an authorized representative's inspection.
Defective parts must be shipped back (at GHP Group discretion),
transportation prepaid, to the manufacturer. Credits will be
issued upon receipt of return of the defective product to GHP
Group.
5. GHP Group, at its discretion, can fully discharge all obligation
with respect to this warranty by refunding the wholesale price of
the defective part(s).
6. Any installation, labor, construction, transportation or other
related costs or expenses arising from defective parts, repair,
replacement or otherwise of same, will not be covered by this
warranty nor will GHP Group assume responsibility for same.
Further, GHP Group will not be responsible for any incidental,
indirect or consequent damages, except as provided by law,
and in no event shall they exceed the original purchase price.
7. All other warranties - expressed or implied - with respect to the
product, its components and accessories, or any obligations/lia-
bilities on the part of GHP Group are hereby expressly excluded.
8. GHP Group neither assumes, nor authorizes any third party
to assume, on GHP Group's behalf, any other liabilities with
respect to the sale of this GHP Group product.
9. The warranties as outlined within this document do not apply to
chimney components or other products made by other manu-
facturers when used in conjunction with the installation of this
product. Improper use or the use of non-approved components
may nullify your warranty. If in doubt, contact your nearest
GHP Group supplier or GHP Group Customer Service Depart-
ment.
10. GHP Group will not be responsible for:
• Downdrafts or spillage caused by environmental conditions
such as nearby trees, buildings, rooftops, hills, mountains, or
ineffective chimney design.
• Inadequate ventilation, excessive offsets or negative air pres-
sure caused by mechanical systems such as furnaces, clothes
dryers, fans, etc.
11. This warranty is void if:
• The appliance has been operated in atmospheres contaminated
by chlorine, fluorine, or other damaging chemicals.
• This appliance has been subjected to prolonged periods of
dampness or condensation.
• The appliance has any damage due to water, or weather
damage that is the result of, but not limited to, improper
chimney/venting installation.
• The appliance has been subjected to will full or accidental
abuse or misuse.
• Corrosive driftwood, manufactured logs or other fuels are
used other than as outlined in the installation and operating
customerservice@ghpgroupinc.com
instructions.
• The appliance is not maintained in good condition, including
firebrick and gaskets.
Doors with Glass and Plated Parts
Glass is warranted against thermal breakage only. To clean glass,
use a ceramic/glass cleaner or polish. Do not use ammonia based
cleaners. A suitable cleaner is available at your nearest Pleasant
Hearth dealer. DO NOT CLEAN GLASS WHILE HOT AND DO
NOT USE ABRASIVE CLEANERS.
Plated parts will not be covered under this warranty. Plated parts
should be cleaned by using denatured alcohol only and rubbed
lightly with a lint-free non-abrasive cloth. Excessive rubbing or
polishing may remove the plated finish. Plated parts may also be
damaged by external chemicals.
Further Exclusions
WOOD-BURNING STOVE
Electrical components, such as the blower, are covered for five
(5) years from the date of purchase if they are included with the
purchase of your stove.
This warranty will not include or extend to paint, gaskets or
firebrick components, and does not cover any removable firebox
components such as brick retainers or stainless steel air tubes.
PELLET-BURNING STOVE:
Five Year Period:
1. Carbon steel and welded seams in the firebox are covered for
five (5) years against splitting.
2. The steel door and hinges are covered for five (5) years against
cracking.
One Year Period:
1. Component parts such as the hopper, auger, burn-pot, baffle
plate, auger shaft and fasteners are covered for one (1) year
against cracking, breakage and welded seam separation.
2. Electrical components, accessory items, glass and the painted
surface of the stove are covered for one (1) year from the date of
purchase.
IF WARRANTY SERVICE IS REQUIRED
Contact GHP Group Customer Service. Make sure you have your
sales receipt and the model/serial number of your GHP Group
product.
Do not attempt to do any service work yourself, unless pre-ap-
proved by GHP Group in writing as this will void the warranty.
GHP Group must authorize service and provide a Warranty Claim
Number prior to any warranty related service calls. Without an au-
thorization number, any service work will not be deemed warranty.
BEFORE LIGHTING YOUR FIRST FIRE, REMOVE PLASTIC
FILM OFF TRIM AND CLEAN THE PLATED SURFACES WITH
DENATURED ALCOHOL OR A GOOD QUALITY, NON-ABRASIVE
LIQUID GLASS CLEANER. APPLY WITH A VERY SOFT,
CLEAN CLOTH. DO NOT USE PAPER TOWELS TO CLEAN
THE PLATED PARTS. FAILURE TO CLEAN ALL MARKS AND
FINGERPRINTS FROM THE PLATED SURFACES WILL CAUSE
PERMANENT DAMAGE.
NOTE: Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages. The above
limitations may not apply to you.
GHP Group, Inc. • 6440 W. Howard St. • Niles, IL 60714
KEEP THIS WARRANTY
Serial #_________________________ Model #______________
Date Purchased________________________
7077-171I • December 08, 2016
IMPORTANT NOTICE
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