Troubleshooting
SYMPTOM
Smoker takes excessive
amount of time to heat.
Gap between the door
and the smoker.
Grease leaking from
smoker.
No smoke.
Controller will not
adjust temperature.
Controller will not
adjust time.
Error code.
CAUSE
Climate.
Smoker plugged into an
extension cord.
Door not closed properly.
Water bowl not properly
located.
Faulty controller.
Improper door alignment.
Damaged door seal.
Door not closed properly.
Smoker is not level.
Drip pan is not in proper
location.
Grease tray is full.
Drain tube is clogged.
No wood chips.
Element not staying on long
enough to heat chips due to
climate.
Faulty controller.
Faulty controller.
Thermostat probe is
damaged/short circuited.
Meat probe is damaged/short
circuited.
Faulty controller.
POSSIBLE SOLUTION
Temperatures below 65°F (18°C) may extend heating time.
Plug smoker directly into power source. Maximum length of
extension cord is 25ft (8m). Minimum gauge is 12/3.
Close door and adjust latch so that door seals completely
around smoker.
Locate water bowl properly on supports. See assembly
steps for proper installation.
Call Masterbuilt for replacement at 1-800-489-1581.
Adjust door hinges.
Call Masterbuilt for replacement at 1-800-489-1581 for
replacement door kit.
Close door and adjust latch so door seals completely
around smoker.
Move smoker to a level surface.
Align drip pan so that drain hole in pan and smoker bottom
align.
Empty grease tray and reinstall under smoker.
Clean drain tube.
Add wood chips (See adding wood chips guide).
1. Open vent fully. 2. Open door briefly to allow smoker
temperature to drop approximately 5°F (2.78°C) below set
temperature then close door.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
Call Masterbuilt for replacement at 1-800-489-1581.
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