REPAIR
If the product is not working properly, check the following points:
Problems / Symptoms
The diffuser does not start
up or switches off during
diffusion
No mist when the appliance
is switched on
Mist stops while the diffuser
is in operation
Insufficient mist
The light does not switch on
Should the problems persist please contact your retailer.
The manufacturer is not responsible for damages caused by improper use of the diffuser.
Causes
The battery has run out or does not
have enough charge
The appliance is not plugged in
Water level too low
Water level exceeds 160 ml
The end of part 1 is obstructed
Water level too low
Accumulation of water drops in the
part 1
The ceramic disk is dirty
An excess of Estéban refresher oils or
essential oils has been poured into the
container
Accumulation of water drops in the
part 1
Diffuser failure
Solutions
Connect the electric cable to the underside of the device
ensuring you do not tilt it if there is any water left in
the container, and connect it to the mains. Wait until the
device battery is completely recharged (indicator n°5 switches
off)
Make sure that the power adapter is properly connected to the
appliance and fully plugged in to the wall socket
Fill the water container
Empty out excess water
Make sure that nothing is preventing the release of the mist
Fill the water container
Switch off the diffuser, remove part 1 then clean off the
accumulated water drops
Clean the ceramic disk as described in the «PRECAUTION
FOR USE» instructions
Empty the appliance and clean it
Switch off the diffuser, remove part 1 then clean off the
accumulated water drops
Bring the diffuser back to the retailer within the after-sales
service support legal deadline
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