Troubleshooting Guide
Problem
Cause
No power
Did not press the Mist Button
No mist coming out
No water in water tank
The diffuser is getting too hot
Water exceeding max level
Abnormal mist
Stain built up inside water tank
Not enough water in the tank
Cover not properly covered
Water leakage
Temperature and humidity of
environment is too high
Unit is new
Bad / strange smell
Dirty water
Synthesized essential oil
Solution
Connect power adapter
Refer to the instructions
Add water into water tank
Power off and place in a well-
ventilated area for 10 minutes
Get rid of some water
Clean the water tank as instructed
Add more water
Cap on the cover properly
Move the unit to a well-
ventilated area
Clean water tank as instructed,
use after air drying
Clean water tank as instructed,
use clean water
Use natural essential oil
Warranty
This product is covered by the TaoTronics Product and Labor Warranty for 12
months from the date of its original purchase. If manufacturing defects occur,
please contact TaoTronics support (support@taotronics.com) immediately to
launch a warranty claim. We will instruct you on how to return the defective unit
back to us for repair or replacement. No return will be accepted without seller
authorization
Contact
Email: support@taotronics.com
Tel: 1-888-456-8468 ext.: 4 (Mon to Fri, 8 am to 5 pm, PST)
Website: www.taotronics.com
Statemtent
We can only provide after sale service for products that are sold by TaoTronics or
TaoTronics authorized retailer and distributors. If you have purchased your unit
from a different place, please contact your seller for return and warranty issues.
07/08