Tena SmartCare Instrucciones De Uso página 27

PROBLEM SOURCE
Connection
Change
error (signal Indicator
lost)
Connection System
error (signal range
lost)
TENA SmartCare Change Indicator
SOLUTION
Super user:
1. Repeat steps 1–2 above.
2. If there is no light, change the battery and
reattach to a sensor strip. Press both buttons
simultaneously again. If there is a steady
light for a few seconds, everything is OK.
3. If there is a blinking light, check that the
transmitter is properly attached to the sensor
strip. Adjust if needed. Press both buttons
simultaneously again. If there is a steady light
for a few seconds, everything is OK.
4. If this does not help, replace the sensor
strip. Press both buttons simultaneously
again. If there is a steady light for a few
seconds, everything is OK.
5. If this does not help (no light or blinking
light after attaching correctly to the sensor
strip), consider changing the transmitter.
When changing the transmitter, make sure
to register the transmitter and assign it to
the resident in the dashboard.
6. If this does not help, contact TENA
SmartCare support.
Caregiver:
1. Both the resident and the Change Indicator
should be in range of the gateway – usually
within 33 feet/ 10 meters.
2. If the resident is within range of the
gateway, see "connection error" in the
troubleshooting section of this guide.
3. If this does not help, contact a super user
at your care home and revert to a manual
changing procedure for residents'
incontinence products until the connection
error is resolved.
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TM/MC
TROUBLESHOOTING
EN