TROUBLESHOOTING
PROBLEM
Food is undercooked
Food is overcooked
The meat was done
but the vegetables
were under-cooked
while slow cooking
Rice boils over.
If additional assistance is needed, please contact our consumer service team at
16
POSSIBLE CAUSE
• The wrong setting or
temperature may have been
used.
• The power may have been
interrupted.
• The lid may have been
improperly placed on the
cooking pot.
• The power in your home
may be slightly different.
• Lid has been removed
too many times during
operation.
• There may be a difference
between your favorite
recipe and the operation of
the Multicooker settings.
• Not all appliances cook
exactly the same; the
settings could be cooking
slightly differently than
appliances that have been
used previously.
• The foods may have been
improperly placed in the
cooking pot.
• Too much rice is being
cooked.
• There is too much water for
the amount of rice.
1-800-465-6070.
SOLUTION
• Make sure you use the
correct function and setting
for the recipe.
• If the power was interrupted
and you don't know for how
long; discard the food.
• Make sure the lid is placed
evenly on top of the cooking
pot.
• Keep the lid closed while
roasting or slow cooking.
Every time the lid is
removed it adds 15–20
minutes to the slow cooking
time.
• As you use the functions,
make note of any changes
in time on your favorite
recipes.
• Place the vegetables on the
bottom and sides of the
cooking pot.
• Place the meat on top of the
vegetables and in the center
of the cooking pot.
• Make sure to cook no more
than maximum amount
suggested in the Use and
Care Manual. The amount
of rice to be cooked should
match the water markings
on the bowl.
• Add a small amount
(1 Tbs.) of butter or oil to
water before cooking.