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Troubleshooting

If you have a question or problem, the troubleshooting table may help (see Table 3). If you
need assistance, call your local Best Power office. Please have the model number and serial
number (located on the bottom of the unit) available.
If the unit must be returned, Best Power will give you a Return Materials Authorization
(RMA) number. Call Best Power for an RMA number before returning the unit for any
reason.
Table 3: Troubleshooting
Problem
Green LED blinking,
yellow LED on,
one beep every five
seconds.
Yellow LED on,
green LED off,
one beep every five
seconds.
Yellow LED blinking,
series of beeps every five
seconds.
Unit provides less
runtime than expected.
Possible Reasons
Unacceptable power from wall
outlet.
1.
Utility power outage.
2.
Loose plug.
3
Blown fuse.
4.
Power cord failure.
Alarm condition exists.
1.
Battery not fully charged.
2.
Problem inside unit.
5
What to Do
Wait for acceptable power to return or
try a different wall outlet.
1.
Wait for power to return.
2.
Make sure both ends of power
cord are secure.
3.
Replace fuse. See
"Replacing the
Fuse"
on page 7.
4.
Phone Best Power
See
Table 2
on page 5.
1.
Let the battery charge for at least
six hours.
2.
Phone Best Power.
ENGLISH

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