TROUBLESHOOTING
Problem
Pool vacuum does not
capture the debris
Debris escapes from the
filter base
Handle / pole connector
cannot be secured in
assembly
Pool vacuum is activated
even though the switch
indicates it's off.
Pool vacuum cannot be
charged / recharged
Cleaner does not move
smoothly
Operation time is shorter
as expected
Please respect the European Union regulations and help to protect the environment.
Return non-working electrical equipment to a facility appointed by your municipality that properly
recycles electrical and electronic equipment. Do not dispose them in unsorted waste bins. For items
containing removable batteries, remove batteries before disposing of the product.
© 2020 Kokido Development Ltd.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without prior written
permission of Kokido Development Ltd. (V2)
If soft copy of this instruction manual is required, please contact our customer service by
email: customerservice@kokido.com
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Possible Cause
Battery is running out
Impeller is jammed
Impeller is broken
Filter base is full
Larger debris / large volume of
debris
Suction nozzle flap is broken
Draining filter plate is damaged
Side pin is broken
Presence of magnetic objects
nearby has inadvertently
switched on the motor.
Battery is damaged
Contact plates of the charger
base and unit are not connected.
External adaptor is out of order
Wheel is jammed/ damages
Brushes underneath is damaged
Battery is not fully charged
Environmental Programmes, WEEE European Directive
Solution
Charge the battery again.
Power off the pool vacuum and visually check the
gap in middle of the pool vacuum to see if the
impeller is jammed by larger debris. If possible, use a
small tool to remove it with intensive care & caution.
If necessary, contact your dealer for further
instructions.
WARNING!
Make sure the pool vacuum is
powered off when the unit is being serviced.
Contact your dealer for impeller replacement.
Clean the filter base.
Remove the brushes from the filter base bottom
Suction nozzle flap works like a door to prevent the
debris from escaping from the filter. Contact dealer
for replacement parts and instruction.
Replace with a new draining filter plate.
Replace with a new handle / pole connector.
Move the magnetic objects or vacuum away from
each other.
Contact dealer for battery replacement.
WARNING!
DO NOT open the pool vacuum
and replace the battery by yourself. This could result
in severe or fatal injuries and the warranty will be
voided as a result.
Make sure that the charger base is assembled on the
unit properly so that their contact plates are touching.
Contact dealer for replacement.
WARNING!
Using the wrong external adaptor
will result in damaging the pool vacuum / battery and
voiding the warranty as a result.
Clean the wheels. Replace damage wheels.
Replace damaged brushes
Charge the pool vacuum for at least 6 hrs. NOTE: if
any stains are found on the charging contact plates,
remove them by using a cotton bud soaked with
lemon juice or vinegar
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