Troubleshooting - Cooper RL56 Guia De Inicio Rapido

HUB quick start guide and pairing instructions
1. Open the Wink app
2. Select Add a product
3. Scroll down to select Lights
4. Select HALO LED Downlight
5. Click Next - Next - Next
6. Click Connect now
(ensure the light is on and
in pairing mode)
7. The LED downlight will now
connect as a light
8. Name and control the downlight

TROUBLESHOOTING

PROBLEM
• The fixture indicates a successful pairing
but the fixture is not controllable in the app
• Unable to pair
• Unable to pair
• Unable to pair
• Unable to pair or control
• Unable to control fixture
• Unable to control fixture
• Fixture flicker
• Fixture is slow to respond
• Fixture is slow to respond
See enclosed instruction sheet for
HALO RL56/RL4 Wireless Series installation instructions
1. Open the SmartThings app
2. Select My home
3. Select Add a thing
4. Click Connect now
(ensure the light is on and
in pairing mode)
5. The LED downlight will connect
as HALO RL LED Downlight
6. Name and control the downlight
POSSIBLE CAUSE
• The fixture joined the wrong network
• Fixture not in pairing mode
• Pairing mode has timed out
• No power to fixture
• Fixture has joined another network
• Internet connection lost
• Out of range
• Fixture connected to a wall dimmer
• Internet connection
• Obstructions between hub and fixture
Works with Works with
Amazon Echo Plus Amazon Echo Plus
1. Open the Amazon Alexa App
2. Select Smart home
3. Select Add Device
4. Select Light
5. Select Edit
6. Name and control the downlight
SOLUTION
• Reset the fixture to factory mode
• Reset the fixture to factory mode
• Toggle wall switch OFF then back ON
• Turn ON wall switch insure hub is online
• Reset the fixture to factory mode
• Ensure internet connection
• Move hub closer to fixture
• Replace dimmer with a standard wall
switch or set dimmer to max output
• Check with your ISP
• Relocate hub closer to fixture
ATTENTION
Note: For the wireless downlight
to communicate with the HUB the
wall switch must remain ON.
www.halolighting.com
IB518354ML