TROUBLESHOOTING
PROBLEM: JACK WILL NOT LIFT RATED LOAD
POSSIBLE CAUSE: The release valve is not closed.
ACTION: Turn the valve clockwise tightly.
POSSIBLE CAUSE: Fluid level low.
ACTION: Ensure proper fluid level.
POSSIBLE CAUSE: Pump seals and back-up ring defective.
ACTION: Clean oil passages, replace seals and renew oil. (Must be serviced by qualified service center).
PROBLEM: JACK WILL NOT LIFT TO ITS FULL HEIGHT
POSSIBLE CAUSE: Fluid level low.
ACTION: Ensure proper fluid level.
POSSIBLE CAUSE: The hydraulic system is filled with air.
ACTION: Follow the instructions under Setup and Operating Instructions to purge air from hydraulic system.
PROBLEM: JACK WILL NOT LIFT SMOOTHLY OR JACK FEELS SPONGY
POSSIBLE CAUSE: The hydraulic system is filled with air.
ACTION: Follow the instructions under Setup and Operating Instructions to purge air from hydraulic system.
WARRANTY HANDLING PROCEDURES AND GUIDELINES FOR HD AND XD LIFTING EQUIPMENT
K-Tool International warrants that all jacks and service-related equipment will be free from defects in material and workmanship for a
period of 2 years following the original date of purchase. This warranty is extended to the original retail purchaser only. If any jack or
service-related item proves to be defective during this period, it will be replaced or repaired, at K-Tool International's option, without
charge. This warranty does not apply to damage from accident, overload, misuse or abuse, nor does it apply to any equipment which
has been altered or used with special attachments other than those recommended. This warranty does not cover repairs made by
anyone who is not a K-Tool International Professional Lifting Equipment Authorized Repair Center.
All HD & XD jacks or service-related equipment will be replaced or repaired at K-Tool International's option during the 2 year warranty
period.
During the 2 year warranty period, all alleged defective products must be shipped, freight prepaid, along with proof of date-of-purchase,
to your nearest K-Tool International Professional Lifting Equipment Authorized Warranty Center. Be certain to include your name,
address and phone number along with proof-of-purchase information, and a brief description of the alleged defect. The product will be
returned to the customer, freight prepaid.
Many alleged defectives may simply be handled by calling your nearest Service Center for parts. See pages 17 - 19 for a listing of
authorized warranty service centers.
In no event shall K-Tool International be liable for incidental or consequential damages. The liability on any claim for loss or damage
arising out of the sale, resale or use of a jack or related service equipment, shall in no event exceed the purchase price. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU.
THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED IN CONNECTION WITH THE SALE OF K-TOOL
INTERNATIONAL PROFESSIONAL LIFTING EQUIPMENT. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE
TO STATE.
KTI63414/KTI63427
4
rev. 0813/14