made to the product, modifications, upgrades, the use of
third-party parts, neglect, viruses or software faults, impro-
per transport, improper packaging or loss during the return
of the product are not covered by the warranty issued by the
warranty provider.
The warranty will be invalidated if the fault to the device is
caused by maintenance or repair carried out by someone
other than a service partner authorized by the warranty pro-
vider. The warranty will also be invalidated if labels or serial
numbers on the device or a component of the device have
been modified or made illegible.
19.1.3.
Service Hotline
Before sending the device to the warranty provider, you
must contact us via the Service Hotline or the Service Portal.
This ensures that you receive further information on how to
make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be con-
sidered a substitute for user training for software and hard-
ware or reading the manual , nor does it provide support for
third-party products.
19.2. Special warranty conditions for
PC, notebook, pocket PC (PDA),
devices with navigation functions
(PNA), telephone devices, mobile
telephones and devices with a
memory function
Should any of the supplied options (e.g. memory cards, etc.)
have a fault, you are entitled to a repair or replacement. The
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