How do I know when and if the Self Cleaning function is working?
The self cleaning function will run every four hours and the self clean LED light will flash.
Between self clean cycles, the LED light is glowing steady to
indicate that cooler is protected from contamination.
Can I use anything else other than bleach for cleaning the water cooler?
Bleach is safe to use to clean the machine. However, if you wish you can use a
vinegar based solution instead. Mix 16 oz of vinegar per every gallon of water.
There is no hot or cold water?
Ensure that both the hot and cold buttons on the back side of the cooler have been turned
on. The LED lights on the control panel will have a steady glow indicating the power has
been turned on. When lights are flashing, heating and cooling is currently taking place.
The water is not pumping water into the holding tank.
Ensure that the front door of the cooler is closed. In the event the cooler door is not closed
the pump will not be activated. If pump is still not being activated reset the power.
Where is the filter for the air intake?
The filter is located on the top of the probe. The filter resembles a black sponge.
Does the air filter need to be washed or changed?
No, the filter does not need to be washed or changed. If you desire, the filter can be cleaned
by unscrewing the cover on top of bottle cap the filter can then be removed for washing.
Hot water tap is dripping.
Perform de-scaling procedure outlined in cleaning section.
The buttons for dispensing water are slow-moving or jammed.
Ensure that buttons are clean and no dust or particles are causing buttons to move slowly.
Dispenser is not operating.
Make sure that the power cord is properly connected to a working outlet.
Water is leaking.
Replace water bottle. The most common cause of this issue is a cracked bottle.
If the leak remains, unplug unit and call customer service for assistance.
No water is coming from the taps.
Make sure the water bottle is not empty. If it is, replace it. If
not, adjust the probe to an appropriate length.
Water dispensed is not cold.
Please note that it takes a minimum of one hour after setup to dispense cold water. Make
sure that the back of the dispenser is at least 4 inches from a wall and that air is free to
flow on all 4 sides of the dispenser. Make sure that the cold-water switch is ON.
Water dispensed is not hot.
Please note that it takes approximately fifteen to twenty
minutes after setup to dispense hot water.
Make sure that the power cord is properly connected to a working
outlet. Make sure that the hot-water switch is ON.
Water tastes bad.
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