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Jams and misfeeds troubleshooting
Paper jam in the printer
1
Press
to turn off the printer.
2
Firmly grasp the paper, and gently pull it out.
3
Press
to turn the printer back on.
Paper jam in the paper support
1
Press
to turn off the printer.
2
Firmly grasp the paper, and gently pull it out.
3
Press
to turn the printer back on.
Device troubleshooting
Device cannot be inserted
Make sure that the type of memory card, flash drive, PictBridge camera, or Bluetooth adapter
you are using can be used in the printer. For more information, see "Connecting photo storage
devices" on page 21.
Nothing happens when a device is inserted
Solution 1
Remove and reinsert the memory card, flash drive, PictBridge-enabled camera, or Bluetooth
adapter quickly.
Solution 2
For more information, see "Connecting photo storage devices" on page 21.
Solution 3
Check that there is no obvious damage to the memory card, flash drive, PictBridge-enabled
camera, or Bluetooth adapter.
Solution 4
Insert only one device at a time.
Solution 5
Check the cable connections.
1
Check the USB cable for any obvious damage.
2
Firmly plug the square end of the USB cable into the back of the printer.
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