Troubleshooting
Issue
Unable to turn on
Image is dark
Image is jittery or has
ripples
The indicator is blinking,
no image on the screen
The monitor displays that
the current resolution is
not supported
Unable to open the menu,
and the monitor displays
the OSD is locked up
Possible Cause
Solutions
No power
Q
Brightness/
Contrast not
Q
adjusted properly
Q
Interference
Q
Q
No signal, entering
sleep mode
Q
Resolution is
Q
incorrect
Q
The menu is
disabled
Make sure the power cord is plugged in properly.
Adjust the brightness and contrast.
Keep the monitor away from electronic devices that
may cause electrical Interference.
Turn on the computer.
Make sure the computer's graphics card is working
properly.
Make sure the VGA or HDMI cable is plugged in
properly.
Use the specified recommended resolution settings.
Press and hold the 5-way navigation button for
5 seconds on any direction to enable the menu and
unlock the OSD.
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