Issue
What you see in the App
Installation issue:
'Something went wrong'
something went
wrong while
trying to connect
OYO to your
App account
Installation issue:
'Something went wrong'
something went
wrong while
trying to connect
How to reset?
Press and hold the button on the OYO docking station for 10 seconds until the light flashes red – yellow – blue for 1 sec.
Please ensure that your Wi-Fi router is set to 2,4 GHz.
Possible causes
Advice to solve the problem
1. OYO docking station
Check if the OYO docking station is plugged in.
not plugged in
2. OYO device already
If you're not the first one to install this device,
linked to baby account
the Monitor could still be linked to a different
baby account. In this case you should reset the
OYO docking station by pressing and holding
the button for 10 sec. Then retry to connect.
If you would like to have access to the
same baby account, ask the person
that installed this account to share this
device with you (in the App settings).
1. Internet issues
Check if your Wi-Fi network is
working and set to 2,4 GHz.
2. Wrong Wi-Fi password Check your Wi-Fi password
Reset the OYO docking station
by pressing and holding the button
for 10 sec, and retry to connect.
EN
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