Troubleshooting Tips... Before you call for service
PROBLEM
Refrigerator has an odor
Light does not come on
Frost or ice crystals on frozen
food
Hot or warm air from bottom of
refrigerator
Food freezing in refrigerator
Freezer door pops open when
closing the refrigerator door
Door does not close properly
Vibration or rattling
49-1000110 Rev. 0
POSSIBLE CAUSES
Food is not sealed or packaged
properly
Interior needs to be cleaned
Refrigerator is unplugged
Light switch gets stuck
LED light broken
Freezer door left open or opened
frequently
Items blocking freezer air vents
during refrigeration process
Food placed too close to the air
vent
Temperature control knob set too
low
Normal if freezer door closes
afterwards on its own
If freezer doesn't close on its
own after popping open, adjust
leveling legs
Refrigerator isn't level
Something is obstructing door
closure
WHAT TO DO
Re-seal packaging / Place an opened
box of baking soda in the refrigerator,
replace every three months
Follow cleaning instructions in Proper
Care and Maintenance section
Plug refrigerator in to power source
Switch located at the right of Fresh
Food Compartment. Make sure it
moves freely when manually pressed
in and out
Contact after-sale service for
replacement
Turn temperature knob counter-
clockwise to change to a warmer
Move items away from rear wall
This is normal
Move items away from the air vents
at the top and rear wall of the Fresh
Food section
Adjust the knob counter-clockwise to a
warmer setting
door closes on its own
See leveling leg feature instructions in
Installing Your Refrigerator section
See leveling leg feature instructions in
Installing Your Refrigerator section
Check for and remove obstructions
See leveling leg feature instructions in
Installing Your Refrigerator section
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