• Check the power and Ethernet cables of the Wi-Fi router.
- When the Ethernet cable connected to the Wi-Fi router is loose or disconnected, network problems can
occur.
• Check all power and Ethernet cables of the Wi-Fi router to see if they are correctly connected.
• Check the Wi-Fi router to see if the router is set to the recommended wireless settings. If network problems
continue, reset your network devices.
• Check the signal strength of the Wi-Fi router to connect to from the TV UI.
- The
that is next to the Wi-Fi router name (SSID) in the menu indicates the sensitivity of the receiver.
- It is recommended that you connect to a Wi-Fi network with 3 or more bars of signal strength.
- If the number of bars indicating signal strength are less than 3, the network connection status may be weak
or unstable, so shorten the distance between the Wi-Fi router and the TV.
• If the signal strength of the Wi-Fi router is weak, wireless speed slowdowns and network disconnection may
occur.
• To supplement wireless coverage of network equipment, your Wi-Fi router should be placed in the middle of
the network equipment.
• Interference Factors
If there is any interference from surrounding equipment, the network connection may be weak or unstable.
- Wireless telephones that operate in the 2.4 GHz or 5 GHz bandwidth
- Wireless speakers that operate in the 2.4 GHz or 5 GHz bandwidth
- Video transmitters that operate in the 2.4 GHz or 5 GHz bandwidth
- Other wireless devices (Microwaves, cameras, baby monitors, neighboring wireless devices, etc.) that
operate in the 2.4 GHz or 5 GHz bandwidth.
• How to reduce the effects of interference between Wi-Fi and Bluetooth devices
- Set the channel on your wireless network equipment to avoid the 2.4 GHz or 5 GHz bandwidth which has
lots of interference.
- If possible, use the 5 GHz wireless network.
- If the Wi-Fi router is located too far away or in environments with high interference, the network connection
may be weak or unstable.
- In this case, move the Wi-Fi router closer to the TV or check if there are any obstructions (e.g., concrete walls,
cabinets) between the two devices.
• Radio Frequency (RF) Interference and Absorbing Obstructions
Interference
Type of Barrier
Wood
Synthetic material
Glass
Metal
Type of Barrier
Potential
Low
Water
Low
Bricks
Low
Marble
Very High
Wi-Fi Router
Interference
Potential
Medium
Medium
Medium
Interference
Type of Barrier
Potential
Plaster
Concrete
Bulletproof glass
High
High
High